Privacy Policy

This policy explains what information The Best Garage Door ("we", "us") collects through thebestgaragedoorgreatneck.com, how we use it, and the choices you have. We're a local garage door repair company at 100 Cutter Mill Rd, Great Neck, NY 11021.

Information we collect

• Information you give us: when you book online, send a message or use the chat assistant, we collect what you enter, such as your name, phone number, email address, street address, ZIP code, preferred appointment time and a description of the problem.
• Calls and texts: if you call or text us, we receive your phone number and anything you send, including photos of your garage door.
• Basic technical information: like most websites, our hosting provider automatically records standard request data (such as IP address, browser type and pages requested) to keep the site secure and working.
• Preferences on your device: if you use the accessibility options, your choices are saved in your own browser's local storage. They are not sent to us.

How we use it

• To respond to your request, schedule and confirm appointments, and provide the service you asked for.
• To send appointment confirmations and arrival updates by text message if you agreed to receive them.
• To answer questions, provide estimates and follow up about your repair.
• To keep our website secure and to understand, in general terms, how it is used so we can improve it.

Text messages

If you check the text message box when booking, we'll text you about your appointment, such as confirmations and arrival updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. We do not sell or share your phone number or text messaging consent with third parties for their marketing.

When we share information

We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed for them to do that work, for example:

• our website host and form-delivery provider, which deliver your request to our inbox;
• our email and phone/text messaging providers;
• Google, when you view the embedded map or when the site loads Google Fonts.

We may also disclose information if required by law or to protect our rights, customers or the public.

How long we keep it

We keep customer and request information for as long as needed to provide service, honor warranties, keep business records and meet legal obligations, and then delete it.

Your choices

• You can ask us to access, correct or delete the personal information we hold about you.
• You can opt out of text messages by replying STOP.

To make a request, call or text (929) 206-7699.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Security

Our site is served over HTTPS, and we limit access to customer information to people who need it to do their jobs. No method of transmission or storage is completely secure, but we work to protect your information.

Changes to this policy

If we update this policy, we'll post the new version on this page with a new "last updated" date.